Lufthansa Group airlines integrate Apple AirTag location feature into their baggage tracing
The following article was published by Future Travel Experience Member airlines of Lufthansa Group – including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings – are integrating the Apple AirTag location feature to digitally support baggage tracking. Member airlines of Lufthansa Group – a Partner of the FTE Baggage Innovation Working Group – including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings, are integrating the […] Article originally published here: Lufthansa Group airlines integrate Apple AirTag location feature into their baggage tracing
The following article was published by Future Travel Experience
Member airlines of Lufthansa Group – including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings – are integrating the Apple AirTag location feature to digitally support baggage tracking.
Member airlines of Lufthansa Group – a Partner of the FTE Baggage Innovation Working Group – including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings, are integrating the Apple AirTag location feature into their baggage tracing.
“Our digital products team, the ‘Digital Hangar’ with its approximately 1,000 experts, offers our customers new digital services, transparent information and support along the entire journey every month,” said Dieter Vranckx, Member of the Executive Board and Chief Commercial Officer, Lufthansa Group. “The use of Apple AirTag data is one example of many ways in which we are continuously developing the customer journey of all our Group airlines thanks to innovative digital services.”
Customers can use the new function to privately and securely share the location of their AirTag or Find My network accessory via the familiar digital channels of the baggage tracing service. The group’s airlines integrate this information into their systems accordingly and can thus digitally support baggage tracking.
“Thanks to our app and website, passengers can now find solutions quickly and easily in the event of irregularities,” said Oliver Schmitt, Head of the Lufthansa Group Digital Hangar. “In particular, we have been able to achieve significant improvements in the last few months in the area of baggage tracing. The integration of our customers’ AirTag data opens up additional possibilities for us to act even more efficiently and quickly.”
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Article originally published here:
Lufthansa Group airlines integrate Apple AirTag location feature into their baggage tracing
