Former Google, Meta leaders launch Palona AI, bringing personalized, emotive customer agents to non-techie enterprises
Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.
![Former Google, Meta leaders launch Palona AI, bringing personalized, emotive customer agents to non-techie enterprises](https://venturebeat.com/wp-content/uploads/2025/01/cfr0z3n_minimalist_cartoon_TV_show_still_with_diagonal_split__a567ffe4-bc47-48ac-ab11-636a233f882f_1.png?w=1024?w=1200&strip=all)
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Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.Read More