Technology

The AI-First Contact Center: What It Is and Why It Matters

The AI-first contact center revolutionizes customer service by embedding AI and...

Cameras, Cars and Culture: Notes From a Brief China Visit

What I saw in a very brief stop in Beijing. Continue reading...

Aligning AIOps With People and Processes for Better CX

AIOps brings a fresh approach to marketing by simplifying workflows and offerin...

Interoperability’s Role in Creating a Successful Digita...

Build a flexible digital strategy with interoperability. Continue reading...

5 Predictions for the Artificial Intelligence Roadmap

AI isn't just changing the game. It's rewriting the rules. Continue reading...

TikTok Ban: Your Next Best Social Media Marketing Strat...

With the TikTok ban looming, what's a marketer's next best action? Continue rea...

A Practical Guide to AI Governance and Embedding Ethics...

AI without ethics can backfire quickly. Learn why AI governance is important to...

Marketing Trends Predictions: Did Generative AI and I A...

I teamed up with AI for 2025 marketing predictions. Expect insights, surprises ...

10 Google Analytics Metrics to Track for Marketing Success

GA4 metrics help marketers get a clear picture of how customers engage with the...

Customer Sentiment Analysis: Reading Emotions, Redefini...

Customer sentiment analysis is taking a bold leap forward with emotion mapping,...

5 Customer Data Protection Tips to Strengthen Cybersecu...

Customer data protection strengthens your cybersecurity strategy, but how do yo...

Reinventing Digital Experience Design: Core Skills for ...

The challenge isn't replacing humans but reinventing how we integrate human ski...

Apple honors 2024 App Store Award winners

The 2024 App Store Awards recognized 17 apps and games that empowered users’ cre...

Apple Intelligence now features Image Playground, Genmo...

The release of iOS 18.2, iPadOS 18.2, and macOS Sequoia 15.2 introduce new Apple...

Apple Music expands live global radio offering with thr...

Apple today launched three new live global radio stations on Apple Music.

Apple announces Apple Retail expansion in the Kingdom o...

Apple today announced plans to expand in the Kingdom of Saudi Arabia, starting w...

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.