Global Entry Revocation Warning: Legitimate, Or Power Trip?

An OMAAT reader recently had an unpleasant Global Entry experience, whereby he received a warning about his membership being revoked for an innocent mistake. He asked me for my take on the situation — I’ll share it, but I’m actually not 100% sure of the answer to his question, so I’d like to see if anyone else has experience with this.

US CBP officer seemingly goes on a power trip

Here in the United States we have Global Entry, which is a program that offers expedited Customs & Border Protection (CBP) processing when entering the United States. Joining Global Entry requires an application fee and an interview, and of course the membership can be revoked at any point if you’re found to be in violation of the program rules.

There are many data points of memberships being revoked for things that might seem like minor infractions on the surface, but I understand why. For example, I’ve seen stories of people having their Global Entry revoked for failing to declare a banana that they took with them from the inflight meal. While I can see how that mistake could happen, it’s fair enough for there to be punishment, since you’re expected to declare fruits and vegetables, and there are no exceptions to that.

But a reader received a warning over a very different situation. He asked to remain anonymous, and for me to leave out the airport, but let me sum up what happened:

• This person has Global Entry, and was traveling as part of a group
• Only one person in the group didn’t have Global Entry, and also happened to be in a wheelchair, following an injury
• So the person with Global Entry volunteered to accompany the non-member in the wheelchair through the immigration process
• The person with Global Entry thought that they’d have to wait in the regular line, but an airport staff member pointed the two to the accessible line, which was empty, and right next to the Global Entry kiosks and lane
• Since they were in the same area, the Global Entry member decided to use one of the Global Entry kiosks, figuring it would speed things up
• When he was called up, he took the person in the wheelchair up to the desk (since the same person was working the accessible and Global Entry line), where the CBP officer was reportedly nasty, and claimed he had violated the rules and was trying to sneak a non-Global Entry person through the Global Entry line
• The CBP officer said that they would give the Global Entry member a warning, which would go on his record, and if he had another violation, he would be kicked out of the program
• He then returned to the accessible line, and a moment later was called up by the same agent, and this person processed their entry, but once again went off about how he violated the rules, etc.

Let me emphasize that the Global Entry member’s tone in his email was super nice, and it’s clear he genuinely wasn’t trying to cause any trouble, and has respect for CBP, which is why he was surprised by the reaction he received.

Are Global Entry official warnings like this a thing?

The reader asks the following questions:

I’ve had GE for almost 10 years. I’ve never had an issue and clearly did not intentionally violate the rules. I searched the web for information on what a warning was, trying to figure out if they really put it in my record and how long it stays on my record.

Let me share my take on this situation, and then I’ll open this up to y’all. Look, clearly this person had no bad intentions, and wasn’t trying to violate any rules. Now, I probably would have handled the initial situation a little bit differently, since I know that CBP officers treat the Global Entry and non-Global Entry lanes very differently, even if there’s a common person working multiple lines (as I learned firsthand from traveling with our newborn son a couple of years back).

Regardless, the CBP officer’s attitude sounds completely unprofessional, and the response seems unwarranted. Maybe they were just having a bad day.

I can totally understand an official warning being issued if someone is bringing in prohibited goods without declaring them. But it seems obvious that there was no bad intention here, and no harm done. If what he did was an issue, it seems like this would be a situation where the CBP officer could say “just so you know for the future, please don’t do XYZ.”

That brings me to the part of the question that I don’t have an answer to. Does CBP actually formally put warnings on the records of Global Entry members, with some sort of a two-strike policy? Most of the data points I’ve seen involve immediate revocation of membership, and not some sort of a two-strike system.

After all, if you violate Global Entry rules, I tend to think it’s a one-strike system. So, does anyone have any insights there, or data points to share about a similar experience? Like I said, I don’t know the answer, but I am curious.

Bottom line

A Global Entry member was threatened with an official warning, after trying to help a friend in a wheelchair through immigration. At worst, he made an honest mistake that doesn’t violate any entry rules, in terms of failing to declare goods, etc.

Nonetheless, the CBP officer seemingly took this very seriously, and claimed to issue a formal warning, with some sort of a two-strike policy. He wonders (and I’m also curious) whether this system actually exists, or whether this was just intended to intimidate.

Does anyone have experience with “official” Global Entry warnings? Are these real, and for how long do these warnings stay on your record?