Passenger Sues Qatar Airways, Accuses Flight Attendant Of Theft

In a newly filed California lawsuit, a Qatar Airways business class passenger is accusing a flight attendant of theft, as flagged by PYOK. The accusations here are terrible, but I’ve gotta be honest, I’m a little skeptical of the claims.

Traveler sues Qatar Airways over cash stolen inflight

A person who asked to have their identity protected is suing Qatar Airways for breach of contract, intentional infliction of emotional distress, intentional tort, and negligence, after what unfolded on February 26, 2025. The person was traveling in business class from San Francisco (SFO) to Doha (DOH) to Kolkata (CCU). This incident happened on the ultra long haul flight to Doha, operated by an Airbus A350-1000.

The passenger claims that she was traveling with a “designer handbag” that had $4,100 worth of cash in it. She claims to have set the handbag down in her Qsuite seat (which is a business class suite with a door), and then went to sleep. When she woke up, she noticed that her handbag was missing.

So she alerted one of the crew members, and then went around the cabin to see if she could find it. According to the lawsuit, as she walked down the aisle, she noticed a lavatory door that was partially open, and in the lavatory, she saw her handbag on the floor, along with a Qatar Airways flight attendant.

Once back in possession of her bag, she checked to make sure that nothing was missing, but she discovered that $600 of the $4,100 in cash that she was carrying had disappeared. The person filing the lawsuit claims that she immediately alerted other crew, but the flight attendant in question (who was the suspect) continued working for the remainder of the flight, and no action was taken against her, and nothing was done to try and recover the missing cash.

The story gets even stranger, because once she arrived at her destination, the passenger started to receive Facebook Messenger and Instagram messages from people claiming to know the flight attendant, and the messages “expressed a wish for bad things” to happen to the passenger, as well as her son, which caused “extreme fear, anxiety and concern for the safety and security of herself and her family.”

So the airline is accused of failing to take action against the flight attendant, failing to investigate, failing to protect her identity and privacy, and failing to compensate her for the theft.

What can we made of this bizarre Qatar Airways story?

If this were just a random claim on social media, I’d probably just assume that it’s fake, and wouldn’t bother covering it. However, someone filed an actual lawsuit here, which takes effort, and gives the claims a little bit more credibility. That’s not to say that the claims are true, but I think they’re worth covering.

The way I view it, there are three different matters at play here:

• The actual theft that happened, and who was behind it
• The threatening messages the passenger received after the flight
• Qatar Airways’ investigation into this incident

Let’s go through those one-by-one…

Inflight theft is a common problem, much more so than most people would assume. However, a vast majority of the time, it’s not flight attendants committing the theft, but instead, fellow passengers. There are even some “theft rings” out there, where some people book flights exclusively to be able to steal from fellow passengers.

That being said, I would be shocked if a Qatar Airways cabin crew would steal from a passenger, and I find the details here hard to believe:

• Say what you will about the Gulf region, but one area where countries like Qatar and the UAE are incredibly safe is when it comes to theft, which happens very rarely, given the consequences
• We’re supposed to believe that a flight attendant opened the suite door, took someone’s purse, then later that person just happened to wake up at the same time that the flight attendant was in the bathroom with the purse while also having the door open? The flight attendant didn’t even bother to close the lavatory door while stealing?!
• Then despite the flight attendant being caught red-handed, the rest of the crew didn’t do anything, and just brushed it off?

I’m trying to find any way to make sense of this claim, but am struggling, because it’s just so outlandish…

Regarding the social media messages that the passenger received after the flight, if that’s actually true and related to the incident, that’s of course a serious issue. Could it be that the flight attendant didn’t actually do anything wrong inflight (and was falsely accused of theft), but still got reprimanded, and then the flight attendant told family and friends about what happened, and then they messaged the traveler? Of course sharing personal passenger information with others would seriously cross the line, and would be very inappropriate.

But again, I struggle with the claim. If the airline didn’t take the matter seriously (as the traveler claims), and if the flight attendant wasn’t reprimanded, why would the crew’s family and friends have been mad at the passenger? The flight attendant would be $600 richer, and would want to be quiet, no?

Regarding the carrier’s investigation into what happened, it’s hard to know what to make of that. I sure hope that the cabin manager filed a report about the incident, and that the airline investigated. However, it could also be that the airline did investigate, and what they concluded just didn’t match up with what she was hoping.

Bottom line

A business class passenger has filed a lawsuit against Qatar Airways, claiming that a flight attendant stole $600 from her inflight, and she then received threatening messages due to her identity not being protected. This isn’t just some random claim on a social media account, but an actual lawsuit has been filed. Despite that, the details just don’t make a whole lot of sense…

What do you make of this strange Qatar Airways story?